FAQ
How much is delivery?
We ship all our orders with UPS Ground for a flat rate fee of $12.
How long until I get my order?
Delivery time varies, but usually between 2-5 business days.
If you wish to receive your package with an expedited service we are able to offer many other options and can quote you the price.
Do you ship internationally?
Currently only deliver to USA-based addresses. Please contact us for international rates.
→ Customs, Duties & Taxes
The recipient of an international shipment may be subject to customs brokerage fees, import duties, and taxes after the shipment reaches the destination country. Additional charges are the responsibility of the recipient. We have no control over these government-imposed charges and they vary greatly from country to country. Please contact your local customs office for information.
What is your return policy?
If you are not entirely satisfied with your purchase, we're here to help.
→ We do not offer any refunds for our products
→ Unfortunately, we cannot accept exchanges on sale items
We do ,however, allow a 1 time exchange or store credit if you are not happy with the color or style you chose.
How do exchanges work?
To begin an exchange, please contact us with your order number and reason for exchange so we can discuss your options with you.
Once your request has been approved, you will receive return instructions via email.
You are responsible for the arrangement and cost of shipping and delivery back to our facility
We are able to help you acquire a return-label with USPS, however at your cost.
Once we receive your merchandise and confirm it is in the showroom condition with original packaging we will handle the exchange.
Can I add a note to my order?
We offer the ability to add a note, but this can only be included if you make a remark in the notes section of the cart.
We do not ship any of our orders with invoices, only with packing slips, so whether for personal or gifting you do not have to worry the price will only be known through your original invoice you received via email.
Do you gift wrap?
Our packaging is already designed to act as a gift box, so we do not offer any additional wrapping services.
Is the glassware dishwasher safe?
Yes our Ghost Tumblers, Highballs and Vases are dishwasher safe.
However, we recommend hand washing with a mild liquid dishwashing detergent.
As dishwasher detergents can be very abrasive and cause damage over long term use.
What temperatures can the glassware tolerate?
Our glassware is no designed for boiling hot beverages such as tea/coffee. Our glassware is also not designed for freezing and storing in the freezer.
Will the glassware look exactly like the picture?
Due to our glassware being hand-blown the glasses can contain air bubbles and minor tool marks. These are not defects but instead add character and charm Bubbles appear in the glass because it is blown glass. The glassware is created with the craftsmen’s breath. Bubbles are part of the appeal of a hand-blown piece and add character to each glass.